Quality Assurance Software

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Quality Assurance Software

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Whether you’re concerned with compliance, sales effectiveness, or customer experience, our cloud-based solution makes it easy to sort through hundreds of thousands of calls to find the data that matters.

  • Quickly search by keywords and phrases
  • Build customised keyword lists in literally minutes
  • Boolean search capabilities for more advanced queries
  • Numerous filters, including office, skill, agent, date range, sentiment, call duration and more
  • Ability to quickly add custom queries based on your actual metadata
  • Customised Daily Notifications

In a matter of days, we’ll integrate you into our platform so that it’s easy to pass us your recorded calls. An online training session and easy-to-use manual makes it simple for you to start tapping into the wealth of valuable data in your calls.

To start, send us your recorded calls then log into SirchspeechIQ. You will see a dashboard of your call data. This is a high-level overview of your call sentiment, keyword usage, agent performance and overall call data.

From the call review screen, you can easily apply filters and keywords/phrases to help you better understand your call data. Once these filters are implemented, they can be stored for future use.
Just click on a call from your search results and quickly navigate the call. You ‘ll see the keywords you searched, call sentiment, silence time, and more. Plus, you’ll have the ability to score the call and provide valuable coaching tips within each request. We also offer automated scoring — so every call gets composed.

Sentiment Analytics

Now you can track the sentiment of any or all of your calls. SirchSpeechIQ leverages IBM Watson to assign a sentiment score to every one of your calls. Perfect to use as a search filter or to identify coaching opportunities and best practices.

  • Evaluate customer sentiment by agent, salesperson, skill, or office over any period
  • Leverage best practices from top agents
  • Identify coaching opportunities
  • Easily compare agent sentiment scores
  • Customisable Scorecards

Easily create manual or automated scorecards. Our sturdy, but easy-to-use scorecard capability enables you to score every call based on keywords and phrases. It’s away to keep an eye on ALL your calls – not just a handful each day.

  • Create multiple scorecards to address every skill
  • Automated scorecards available
  • Ability to add personalised comments to each question
  • Enable agents to review scored calls and comments while listening to the call
  • View the history of who has opened/ discussed the call
  • Ability to search scored calls by scorecard, reviewer, or outcome
  • Reports display results by scorecard, agent, skill and more
  • Reporting Capabilities

Easily create manual or automated scorecards. Our sturdy, but easy-to-use electronic scorecard capability enables you to score every call based on keywords and phrases. It’s an excellent way to keep an eye on ALL your calls – not just a handful each day.

  • Create multiple scorecards to address every skill
  • Automated scorecards available
  • Ability to add personalised comments to each question
  • Enable agents to review scored calls and comments while listening to the call
  • View the history of who has opened/ discussed the call
  • Ability to search scored calls by scorecard, reviewer, or outcome
  • Reports display results by scorecard, agent, skill and more

Get Started Now

We are ready to begin working with you to deliver a solution that helps you realise your goals. Contact us today for a free, no obligation consultation.

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