PBA-Q

Making Packaged Bank Account claims easy

With the deadline for PPI claims looming and the FCA’s fee cap, it has never been more important for Claims Management Companies to maximise revenues and profits. With 1 in 5 UK adults estimated to have had a Packaged Bank Account, and rife mis-selling across the banking industry, Sirch Solutions bespoke Packaged Bank Account Q-Form has been tailor-made to maximise win rates for complaints.

What is the software?

Our bespoke Packaged Bank Account Q-Form allows Claims Management Companies to ask straightforward yet vital questions surrounding the sale of a customer’s Packaged Bank Account. Once our short questionnaire has been completed, the system automatically establishes whether or not the customer has a Basis of Claim. Specific details from the questionnaire are then populated onto the FOS’ Packaged Bank Account Consumer Questionnaire, and the system generates a PDF copy of this without the need for any manual case handler work.

How effective is it?

Our software is currently used by one of the UK’s most successful Claims Management Companies, who to date have reclaimed over £14,000,000 for their customers in mis-sold premiums. Our Q-Form allows CMCs to produce accurate mis-selling complaints and focus on improving win rates, while reducing time-barred final responses. Packaged Bank Account complaints are not subject to the fee-cap from the FCA, or the August 2019 PPI time bar either.

When can we deploy?

Our Packaged Bank Account Q-Form can be deployed in a matter of hours, as can any of our Q-Forms. With the whole system securely hosted in the cloud, it’s simply a matter of creating logins for your agents and you can start processing claims right away. Get in touch with us any time to book your free demo.

Book a demo now