Our Products

Developing genuine software solutions to suit all your business needs

PPI Claims Management Software

With the PPI Claims deadline approaching, it is more important than ever to maximise win rates for Payment Protection Insurance complaints. Sirch Solutions bespoke PPI Questionnaire has helped one of the UKs largest Claims Management Companies reclaim over £400,000,000 for their customers in mis-sold payment protection insurance premiums.

Pay Day Loans Claims Management Software

Our bespoke Pay Day Loans Questionnaire is the most recent offering from Sirch to the Claims Management Industry, allowing CMCs to increase revenue by expanding into a growing market. The Pay Day Loans Questionnaire has been developed to present lenders with concise, yet comprehensive complaints, identifying regulatory breaches as well as reasons why the lending may have been unsuitable for the customer.

Contact Centre Technology

Sirch Solutions understand that Contact Centre operations primarily focus on one thing - generating profitable business. Success opportunities can be significantly enhanced by using business intelligence tools to improve campaign strategies.
Selecting the right contacts, matching them with the best agent and choosing the right communication channel can allow you to not only increase your sales quotas but also improve customer satisfaction and loyalty.

Customer Care

Modern customers expect nothing less than exceptional customer care, and expectations have increased significantly due to social communication channels.
Consumers expect immediate results and for customer care agents to be smart, friendly and sympathetic.
However, by using the right technology, you can offer your customers the memorable customer-centric experience they so strongly desire.

Quality Assurance Software

Whether you’re concerned with compliance, sales effectiveness, or customer experience, our cloud-based solution makes it easy to sort through hundreds of thousands of calls to find the data that matters.
In a matter of days, we’ll integrate you into our platform so that it’s easy to pass us your recorded calls. An online training session and easy-to-use manual makes it simple for you to start tapping into the wealth of valuable data in your calls.

Dialler systems

Our dialler software automates and adds intelligence to the dialling process.
Sirch Solutions' powerful dialling algorithm maximises agent talk-time and increases the right-party contacts. The dialler utilises the Sirch Solutions contact centre software suite's omnichannel capabilities for a 360 degree, customer-centric view, ensuring a far superior process.

CRM Systems

Outbound calling is easily the best way to contact as many clients as possible, the perfect approach blends productivity and professionalism.
A good CRM gives you insights into running your business. A smart CRM gives you the information you need in a way that you can use it. An ideal CRM offers you an instant solution that can simplify your processes immediately.

Telephony Solutions

Sirch Solutions supply telephony systems to UK companies of all sizes. Working with a diverse range of telephony manufacturers enables us to offer customised solutions to match your unique requirements.

WEEE Recycling

Sirch Solutions are passionate about engaging in sustainable business and understand that Waste Electrical and Electronic Equipment (WEEE) is widely considered to be one of the fastest growing waste streams in the EU.

Artificial Intelligence

Powered by IBM Watson technology, Sirch Solutions and our Partners are experts in delivering Natural Language Engagement Services powered by artificial intelligence, achieving customer satisfaction no matter where the machine to human conversation occurs.

Client Testimonials

Experienced, methodical and systematic project planning and execution.

Sirch Solutions are an experienced team who were able to take WFAC’s internal systems and model various independent platforms into a single interface with the ability to access via a permissions based online portal. This integration to a single platform boosting network accessibility anywhere has enabled WFAC to approach other claims management companies with the opportunity to utilise our software with their in house or third party management systems. Sirch Solutions provide all the required maintenance and support, something that’s critical in a fast-moving environment such as the claims management industry. Due to the unique standalone accessibility these enhancements are able to be actioned remotely so the third party operating the software is unaffected and business operation continues seamlessly.

Andy Goracy

Commercial Director, We Fight Any Claim

We look forward to a prolonged and successful relationship with Sirch Solutions

We recently engaged with Sirch Solutions to identify areas within our current process which could be improved and beneficial to us as a business. After a full review, we agreed that our Complaint raising process was an area where we could both see scope for improvement and refinement, and we are happy to say we switched our in house system of raising complaints, to a system developed and installed by Sirch Solutions
The system was in place and up and running in a matter of weeks, which included the initial on-site review, full and comprehensive training for all our agents and continual monitoring and support until we were comfortable with all aspects of the system.

By making this change it has allowed us to grow the company, and increase the Complaints raised by almost 50% within the first six months of install.

We look forward to a prolonged and successful relationship with Sirch Solutions

Darren McCormack

Head of Operations, Wilson Tarquin

The software has given us the confidence to hire more staff, and this has therefore reflected massively and positively on our business profitability.

Writing a compelling statement on circumstances at the time of sale for our customers was a daunting task for us. We didn’t know the detailed and relevant questions to ask, and clients never seemed to provide all the information we needed. The BOC (Basis of Claim) software from Sirch Solutions did everything – requiring almost no time or effort from us, all we now do is to ask and update the system. The BOC software provides us with questions to ask and relevant answers to select. We’ve seen a tremendous increase in our output. The BOC software has given us the confidence to hire more staff, and this has therefore reflected massively and positively on our business profitability.

kwadwo Kwasi

Claims Advice Bureau.com

Get Started Now

We are ready to begin working with you to deliver a solution that helps you realise your goals. Contact us today for a free, no obligation consultation.

Contact us