PPI Claims Management Software
With the PPI Claims deadline approaching, it is more important than ever to maximise win rates for Payment Protection Insurance complaints. Sirch Solutions bespoke PPI Questionnaire has helped one of the UKs largest Claims Management Companies reclaim over £400,000,000 for their customers in mis-sold payment protection insurance premiums.
Pay Day Loans Claims Management Software
Our bespoke Pay Day Loans Questionnaire is the most recent offering from Sirch to the Claims Management Industry, allowing CMCs to increase revenue by expanding into a growing market. The Pay Day Loans Questionnaire has been developed to present lenders with concise, yet comprehensive complaints, identifying regulatory breaches as well as reasons why the lending may have been unsuitable for the customer.
Contact Centre Technology
Sirch Solutions understand that Contact Centre operations primarily focus on one thing - generating profitable business. Success opportunities can be significantly enhanced by using business intelligence tools to improve campaign strategies.
Selecting the right contacts, matching them with the best agent and choosing the right communication channel can allow you to not only increase your sales quotas but also improve customer satisfaction and loyalty.
Modern customers expect nothing less than exceptional customer care, and expectations have increased significantly due to social communication channels.
Consumers expect immediate results and for customer care agents to be smart, friendly and sympathetic.
However, by using the right technology, you can offer your customers the memorable customer-centric experience they so strongly desire.
Quality Assurance Software
Whether you’re concerned with compliance, sales effectiveness, or customer experience, our cloud-based solution makes it easy to sort through hundreds of thousands of calls to find the data that matters.
In a matter of days, we’ll integrate you into our platform so that it’s easy to pass us your recorded calls. An online training session and easy-to-use manual makes it simple for you to start tapping into the wealth of valuable data in your calls.
Our dialler software automates and adds intelligence to the dialling process.
Sirch Solutions' powerful dialling algorithm maximises agent talk-time and increases the right-party contacts. The dialler utilises the Sirch Solutions contact centre software suite's omnichannel capabilities for a 360 degree, customer-centric view, ensuring a far superior process.
Outbound calling is easily the best way to contact as many clients as possible, the perfect approach blends productivity and professionalism.
A good CRM gives you insights into running your business. A smart CRM gives you the information you need in a way that you can use it. An ideal CRM offers you an instant solution that can simplify your processes immediately.
Sirch Solutions supply telephony systems to UK companies of all sizes. Working with a diverse range of telephony manufacturers enables us to offer customised solutions to match your unique requirements.
Sirch Solutions are passionate about engaging in sustainable business and understand that Waste Electrical and Electronic Equipment (WEEE) is widely considered to be one of the fastest growing waste streams in the EU.
Powered by IBM Watson technology, Sirch Solutions and our Partners are experts in delivering Natural Language Engagement Services powered by artificial intelligence, achieving customer satisfaction no matter where the machine to human conversation occurs.
Commercial Director, We Fight Any Claim
Head of Operations, Wilson Tarquin
Claims Advice Bureau.com
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We are ready to begin working with you to deliver a solution that helps you realise your goals. Contact us today for a free, no obligation consultation.