Our Outsourced Customer Contact Centre (OCCC) program is a framework for collaboration between Sirch Solutions and its Partners worldwide, with the objective to foster growth and profitability for both parties. Sirch provides intelligent and professional customer contact solutions across multiple platforms and in numerous languages. We cover the entire outsourcing spectrum from simple operations to complex business processes.
As businesses become more competitive, it is more important than ever to maintain a healthy pipeline of new prospects and a continuous stream of sales. Sales are the life source of every business and a lack of sales will ultimately lead to failure. With this in mind, organisations are needing to work smarter and be more innovative in how they approach new business.
An agreed Business Plan is mandatory in order to benefit from any revenue share acceleration. This is typically agreed prior to campaign launch and should contact a list of key performance indicators that are specific, measurable, attainable, relevant and time-bound. Post-Sales Performance (KPI adherence: defined yearly by Sirch Solutions and partnership organisations.
At Sirch Solutions, we believe that a well-targeted and executed telemarketing campaign is one of the best and most cost effective ways of generating new business. After all, there is no better way of approaching your prospects and customers than to speak to them directly. Sirch has an experienced team of B2B and B2C agents who are skilled at developing sales opportunities and closing business leads. Our dedicated staff are well trained, highly motivated and extremely driven. We approach sales with a tactical, intuitive and intelligent manner and your customers will be speaking to professionals who represent your business with the utmost of integrity.
Not meeting KPI’s can reduce revenue share for Sirch Solutions by 3% until KPI’s met. Sirch Solutions assist with creating the sales or customer care infrastructure from scripting, compliance through to quality assurance (QA) protocol. Our dedicated team of on-site engineers ensure a stable and fully operational outsource Contact Centre
Assistance & Support
In today’s competitive business environment, the provision of commercially-relevant business process services is crucial for any outsourcing relationship. It is necessary to be agile, flexible and capable of showing a deep level of subject matter expertise. Sirch Solutions go the extra mile to exceed customer expectations and can provide valuable aftercare support and customer assistance, helping customers to overcome challenges and accomplish their goals.
Internal, feature rich Contact Centre platform. Blended inbound/outbound, voice logging, webchat, 3-way calling, 330 workstations with fully equipped computers and headphones
An array of internet and voice connectivity. Multiple carrier relationships, UK provider gateway, UK DDI numbers provided at short notice
Power & Security
24 hour instant UPS battery back-up, onsite generator. Secure 24 hour manned security with swipe card access system. All staff are security vetted prior to employment.
The Sirch Solutions Promise
Sirch Solutions cover the entire sales cycle, from the early phases of contact through to major contract negotiation. Technical support is delivered with a business approach that maps customer requirements, assuring the delivery of a best-of-breed, customer-centric solution. Sirch Solutions will support during the ramp-up period or for complex opportunities. A dedicated Channel Service Enablement manager will oversee campaign ramp-up, will coordinate support for the first 3 months and will assess partner maturity and help ensure steady project delivery moving forward.
Profiting As A Partner
Sirch Solutions can provide outsourcing services to a wide range of industries, from banking and insurance to pharmaceuticals and technology. While all our clients require sector-specific expertise, in many cases, our core capabilities are shared across all industries, and include:
• Lean process design
• High calibre, experienced staff
• Strong focus on CRM and IVR functionality
• High-performance, customer-centric culture
• Quality standards consistent with regulated industries
• Professional risk management and governance
• Focus on the value of outputs
Head of Operations, Wilson Tarquin
Commercial Director, We Fight Any Claim
Get Started Now
We are ready to begin working with you to deliver a solution that helps you realise your goals. Contact us today for a free, no obligation consultation.