Contact Centre Consultancy
Sirch Solutions deliver an extensive range of consultancy services to meet our customer’s unique requirements.
Our diverse experience coupled with a flexible working approach ensures that Sirch Solutions exceed client expectations. The following indicates the types of consultancy that we offer and have delivered historically.
Contact Centre Design and Implementation
Sirch Solutions have in-depth consultancy experience having designed, and custom built many different types of customer contact centre applications – including multi-channel centres, customer service centres, help desks and sales contact centres.
We provide a customised service for our clients, made-to-measure to meet individual needs ranging from full project management to the provision of additional ad-hoc services.
Sirch Solutions are contact centre industry professionals and have the practical know-how to identify areas of opportunity to improve by providing a 3rd eye perspective.
This can be in the form of an operational review, service optimisation or the development and delivery of a continuous improvement programme.
We work with our clients to determine their specific and often unique requirements and help them to identify and procure services or technology that provide the very best value.
We have extensive experience in procuring services (out of hours, outsourcing, campaign management), resource (recruitment) and technology (CRM, contact centre, Artificial intelligence and managed services).
If you would like further information regarding Contact Centre consultancy services, please contact our dedicated team on 0800 655 6945 or send us a message using our online form
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We are ready to begin working with you to deliver a solution that helps you realise your goals. Contact us today for a free, no obligation consultation.